Anjali Mehta

Founder & CEO, AI & CX Innovator

Anjali Mehta is the visionary founder and CEO of a leading London-based Customer Experience (CX) consulting firm, specializing in integrating Artificial Intelligence (AI) into customer service strategies. Born and raised in the vibrant city of London to Indian parents, Anjali’s unique cultural heritage has greatly influenced her approach to business and technology, blending diverse perspectives with innovative practices.

With a formidable academic background, Anjali holds a postgraduate degree in Data Analytics, building upon her undergraduate studies in Computer Science. Her academic achievements laid the groundwork for her deep expertise in data-driven strategies and technological innovation.

Anjali’s entrepreneurial journey began with the recognition of a critical gap in the market: the need for businesses to effectively harness technology to enhance customer interactions. This led to the establishment of her CX consulting firm, which quickly rose to prominence under her leadership. Her company is renowned for its pioneering use of AI in improving customer service, with a strong emphasis on ethical practices and empowering human potential.

As a thought leader in the tech industry, Anjali is celebrated for her forward-thinking ideas and her commitment to ethical AI use. Her insights are sought after in various global forums where she advocates for responsible technology use and champions the role of AI in augmenting human capabilities.

In her blog, Anjali shares her visionary ideas, practical insights, and personal experiences, aiming to demystify AI and data analytics for a broader audience. Her writing style is a blend of inspiration, education, and conversation, making complex concepts accessible and engaging for readers from diverse backgrounds. She is passionate about fostering a dialogue on the transformative power of AI in customer experience, advocating for sustainable and ethical business practices.

Anjali’s blog serves not only as a platform for her professional insights but also as a testament to her journey as a successful entrepreneur and innovator at the intersection of technology, business, and customer experience. Her genuine passion for AI’s potential and her commitment to driving positive change are evident in every post, making her a trusted voice in the ever-evolving world of technology and customer service.